Shipping policy
1. Order Processing Time
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Orders are processed within 3 business days (excluding weekends and holidays)
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Processing time begins after payment is confirmed
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During high-volume periods, processing times may be extended
Pre-sale items follow the shipping timeline stated on the product page.
2. Shipping Methods & Delivery Times
We offer the following shipping options:
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Standard Free Shipping
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Expedited Shipping
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Freight / White Glove Delivery (if applicable)
Delivery times are estimates and begin once the order has shipped, not when it is placed.
3. Shipping Destinations
We currently ship to:
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Mainland United States
We do not ship to:
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Hawaii, Alaska, and ares outside the United States of America
4. Tracking Information
Once your order ships, you will receive a confirmation email with tracking information.
Tracking updates may take 24 hours to appear after shipment.
5. Delays
Shipping delays may occur due to factors beyond our control, including:
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Carrier delays
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Weather conditions
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Customs processing
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Supply chain disruptions
Redline is not responsible for delays caused by the shipping carrier.
6. Incorrect Address & Undeliverable Packages
Customers are responsible for providing accurate shipping information.
If an order is returned due to an incorrect or incomplete address:
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The customer is responsible for reshipping costs
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Refunds will exclude original shipping fees
7. Lost or Stolen Packages
Redline is not responsible for lost or stolen packages marked as delivered by the carrier.
If your package is lost in transit, please contact us at support@redlineskin.com, and we will assist in filing a carrier claim when applicable.
8. Damaged Shipments
If your order arrives damaged:
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Contact us within 3 days of delivery
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Provide photos of the product and packaging
Failure to report damage within this timeframe may affect eligibility for a replacement or refund.
9. Contact Information
For shipping-related questions, please contact us:
Redline LED
Email: support@redlineskin.com