Refund policy

1. Returns

We accept returns within 30-100 days of delivery, depending on the product type.

To qualify for a return:

  • The item must be in like-new condition, with no visible signs of use, wear, or alteration.
  • All original packaging, accessories, manuals, and components must be included
  • Proof of purchase is required

Items that are not eligible for return:

  • Custom-made or personalized products
  • Clearance or final-sale items
  • Products damaged due to misuse, improper installation, or negligence

2. Return Authorization Process

All returns require prior approval.

To request a return, contact us at:
Email: [support@redlineskin.com]

Please include:

  • Order number
  • Reason for return
  • Photos or videos (if the product is damaged or defective)

If approved, you will receive return instructions and a Return Authorization (RA) number. Returns sent without authorization may be refused.

3. Return Shipping & Fees

  • Return shipping costs are customer-paid.
  • Original shipping and handling fees are non-refundable.
  • For large or freight-shipped items, a restocking fee of 10% may apply
  • Customers are responsible for proper packaging to prevent damage during return transit

4. Refunds

Once the returned item is received and inspected:

  • You will be notified of approval or denial
  • Approved refunds will be issued to the original payment method
  • Processing time: 3-10 business days after approval

Refunds may be reduced if:

  • Items show signs of use
  • Packaging is missing or damaged
  • A restocking fee applies

5. Exchanges

We do not offer exchanges.

6. Damaged, Defective, or Incorrect Items

If your order arrives damaged, defective, or incorrect, notify us within 3 days of delivery.

Please provide:

  • Order number
  • Description of the issue
  • Clear photos or videos of the product and packaging

We will arrange a replacement, repair, or refund at no additional cost if the claim is approved.

7. Cancellations

  • Orders may be canceled within 48 hours of purchase, provided they have not shipped
  • Once an order has shipped, cancellation is no longer possible and the return policy applies
  • All pre-sale orders are final and cannot be canceled after 48 hours.  This is a strict deadline. Please advise before ordering, as inventory is reserved and production and fulfillment is initiated upon purchase.

8. Late or Missing Refunds

If you have not received your refund:

  1. Check your bank or payment account

  2. Contact your payment provider

  3. If unresolved, contact us at support@redlineskin.com

9. Contact Information

For questions regarding returns or refunds:

Redline LED
Email: support@redlineskin.com